COVID-19
We have all been effected very negatively by the COVID-19 pandemic. As of today, March 19, 2020 these are
the circumstances we are in:
• The Maltese government has directed that all schools are closed and remain closed till April 17, 2020.
• The Maltese government has announced the suspension of inbound commercial flights as of Friday, 20 March
2020 23:59 until further notice.
As such we recommend that all in-house students seriously consider returning home as soon as possible as the
Maltese Government is considering a complete lock down meaning all students will need to stay in the
residence and only go out to shop for essentials. We are not sure how long such a shut down will be for.
At this point, all students can use our ESE e-learning portal whether they say at ESE or return home. This will
be free for the next 3 months. Please email [email protected] if you need assistance.
Below are some questions and answers to guide you as agents, parents and students on our cancellation and
refund policies that reflect the force majeure current scenario leading to the temporary closure of ESE and the
need for the early repatriation of our students who have had to cancel or postpone their programme.
WHAT DO STUDENTS WHO ARE PRESENTLY IN MALTA AT ESE
NEED TO KNOW?
Should I stay at ESE till when the school reopens and finish my course then?
As this unprecedented situation is extremely fluid with lots of uncertainty, it is advisable to return home. You will need to
make decisions fast and act even faster as the Malta International Airport will be closed to incoming flights at midnight on
Friday, 20 March 2020 23:59 until further notice.
If I leave now can I use my return flight?
The chances are that your flight has been cancelled. Airline contact details may be found at this link here: https://
www.maltairport.com/passenger/flights-landing/airlines/.
How can I change my return flight?
Please send an email to [email protected] for assistance with booking a return flight. Or you may want to contact your
embassy in Malta, if any, to arrange your repatriation home.
Who should pay for my return flight?
You will need to pay for any new flight or rebooking fees. You will need to consult your insurance, if you have any, or the
airline for any refunds, if any, for your cancelled flights.
Will ESE make up for lost lessons during the force majeure closure of the school
ESE is not in a position to make up for the lost lessons. Whilst ESE is under no obligation to make up for any lessons lost
we are offering all students the use of the ESE e-learning platform which will be free for 3 months.
Will I need to pay for the accommodation during the force majeure closure of school?
Yes you will need to pay for the accommodation even if you cannot attend lessons at ESE. Should you require to extend
your accommodation due to being stranded in Malta, we encourage you to contact the ESE Reservations for assistance.
If I leave now will I get a refund for any unused lessons or accommodation?
No, ESE will not refund for any lost lessons or accommodation but ESE will offer you the remainder of your booking (subject
to availability) in the same course and accommodation, if available for your requested dates, at a later period when you are
able to return to ESE.
Will there be any additional charges if I go home and postpone my return when ESE reopens?
There will be no additional charges if the postponed period is in the same season as your original booking. Otherwise High
Season supplement fees apply.
How long can I postpone my booking till?
You can postpone your remaining course and accommodation to be used up by December 31, 2020. However, this is
subject to availability and as the situation is very fluid, we may review the policy.
Can I transfer my postponed credit to anyone else?
No, you cannot transfer any credit to anyone else, or to be used by anyone else.
Will I need to pay for airport transfers when I return?
Yes, any additional airport transfers will be charged.
How do I get back my accommodation deposit of €100?
We will refund your deposit by bank transfer. Please send us your bank details to [email protected]
If ESE is closed due to force majeure can I cancel my booking?
If ESE is closed due to force majeure, as is the case now, no refund is given. However, without any additional
charges you may postpone your booking in accordance with our full Terms & Conditions as found at
https://ese-edu.com/terms-conditions/
If ESE is open and all flights to Malta are cancelled can I get a refund for my booking?
Normal Cancellation Terms and Fees apply. Please see our full Terms & Conditions at
https://ese-edu.com/terms-conditions/. However, without any additional charges you may postpone your
booking.
If ESE is open and flights are operating to Malta can I cancel my booking?
Normal Cancellation Terms and Fees apply. Please see our full Terms & Conditions at
https://ese-edu.com/terms-conditions/
If ESE is closed and I would like to postpone my booking are there any charges?
No there are no charges if postponed to the same season and with the same booking details, otherwise Low /
High Season Supplement fees apply. Prices may change according to any changes in booking details다
