**Cancellation/Credit Note/Refund Policy: FAQ
- Existing Students (currently in UK) **
**(Q)*. ******The school is closed, are tuition fees refundable? *** (A). We are offering current students online tuition to continue their studies. If a student chooses to take a course holiday or return home, the school will issue a credit note for the full value of the tuition missed while the school is closed. Students have the option of using this to extend their stay after the school re-opens OR for a future booking Long term students can take holidays from their course, this will extend their finish date and should be taken so they can complete their course within their visa dates.
**(Q). *****The school is closed and am I currently staying in accommodation. What options do I have? What if I go home? Can you refund my accommodation fees? *** (A). You are welcome to stay in the school’s homestay accommodation while the school is closed.
**Homestay accommodation ** If you choose to leave the host-family accommodation you must inform the school of the date of your departure and from that date the school will issue you a credit note for the full value of the accommodation remaining. Students have the option of using this credit note for a future booking. Note that your accommodation choice may be subject to availability.
**Residence Accommodation ** You are welcome to stay in the school’s residential accommodation while the school is closed. If you choose to leave the accommodation you must inform the school of the date of your departure and from that date the school will issue you a credit note for the value of the accommodation remaining, less the notice period. Students have the option of using this credit note for a future booking. Note that your accommodation choice may be subject to availability.
The expiry date to use credit notes is December 2021. The credit note will be in the name of the student who cancelled and is transferable.
Students are advised to make insurance claims wherever possible to cover any charges.
2. Pending Arrivals for courses commencing up to and including Monday 20th April
Adult students (aged 18 and over) are advised that they will be welcome in their accommodation, if they are able to travel, but will not be able to attend classes in the school for an indefinite period. For dates after 20th April we will contact students individually.
The Irish Health Authorities require anyone coming into Ireland, apart from Northern Ireland, to restrict their movements on arrival for 14 days. Check the Irish Health Service COVID-19 Advice Page for full information on these requirements.
Students arriving this and next weekend are advised that they will be welcome in their accommodation but will not be able to attend classes in the school for an indefinite period. For dates after that we will contact students individually. If anyone wants to change their travel arrangements, we will accept postponements without penalty. We will contact students and partners individually.
(Q). Students due to arrive for course before 20 April commencement Monday 30th March/Monday 6th April/Tuesday 14th April (Easter) and their fees are paid in full. What do you advise? If they cancel will you provide a refund? (A) The school strongly advises course commencement after April 20th (post Easter holidays). The current information from the Irish Government is that schools are closed until March 30 but then closure may be extended. The school proposes 2 options:
- Postponing course commencement date to later than April 20th. The school can re-issue all relevant documentation with no change fee.
- Issue you a credit note for the full value of the booking (course and accommodation) with an expiry date of December 2021.
If this does not suit, a refund will be given on the course fees and accommodation fees less the non refundable registration fee of €75 and deposit of €200 and accommodation deposit of €300.
Students are advised to make insurance claims wherever possible to cover any charges.
